Welcome to Tomato Twins !
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: "Client", "You", "Your", “Visitor(s)”,and “user(s)” refers to you, the person who logged on this Application and is compliant with the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us",refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves.
These terms and conditions outline the rules and regulations for the use of Tomato Twins, a mobile-based application, operated and managed by Tomato Twins, having its office at Shop no 5 , ashok nagar society , shriram chowk , hadpasar pune 411028.
The terms are recorded in terms of the Information Technology (IT) rules 2021 as notified by Government of India and this article comes under Rule 3 (intermediary’s guidelines). By accessing this mobile application, it is assumed that you accept these terms and conditions.
These terms and conditions are applied to both existing and future customers of the company. By clicking on the OTP button and by verifying the OTP on your registered mobile on the platform you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the company. The company retains complete rights to change the same without any prior notice to the user. We keep updating our terms & conditions from time to time and it is strongly recommended to read the same whenever you visit the platform.
Services
You acknowledge to use our services/platform/marketplace including the products that we sell to our customers.
The company has complete rights to modify/change the services at any point of time without any prior notice to the customers. So, it is recommended to visit the section to read the updated services, before accessing the platform.
Eligibility of Use
As per the Indian Contract Act 1872 the person who is under 18 years of age is not allowed to use the services. By entering into our platform you are agreeing that you are above legal age to use the services. If you are under 18 then we strongly advise you to use the services under the guidance/ supervision of parents/ guardians.
By using the OTIPY platform users might be exposed to content that might be objectionable or otherwise inappropriate, in that case, you may not use the services provided by the Otipy, if you don’t wish to be bound by such Terms and Conditions.
Pricing
All the products listed on the app/website will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes.
Objectionable Material
You understand that by using ‘OTIPY’ app or any services provided on the ‘OTIPY’ app , you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Application and any service at your sole risk and that to the fullest extent permitted under applicable law, SGSPL and/or IRCPL and its affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable to you.
Trademarks
All the trade names associated with us and all products and logos denoted with TM are trademarks or registered trademarks of the Company or its Affiliates. Our trademarks shall not be used in connection with any product or service that is not our product or service.
Rich App
By signing up with Tomato Twins, you agree to receive communication on WhatsApp, push notifications, SMS, Email, Customer Support Call, App and Website. You abide by the terms and conditions mentioned in the app.  
Tomato Twins may at any time modify the terms and conditions mentioned in the app. You can still access the latest version of the Terms and Conditions at any given time. We recommend you to regularly review the Terms and Conditions. If the Terms and Conditions are not acceptable to you, please feel free to reach out to the Tomato Twins support team.
Products Pricing & Offers (for all non-subscription and inactive subscription users)
Product prices listed on the app are dynamic, and can be changed at any time.
To avail flash deal, the minimum order amount should not be less than ₹100.
Free delivery can be availed by customer on order value of ₹100 and above only.
On an order value below ₹100 delivery charges will be applicable.
Hourly flash deals’ prices vary according to the timing & stock availability.
Two coupons cannot be combined together.
With membership subscription, one can avail all things that come under subscription list (If more than one, every product then will be subscribed separately)
There is no minimum amount order condition for subscription membership.
Flash deals cannot be availed under subscription.
Packaging & Handling charges will be applicable on subscription products.
'Best Price Guarantee' for a subscription product won't be considered for flash deal price (if product is offered in a flash deal. )
Trial pack automatically renews to 1 month pack.
1 month= 30 days, 3 months= 90 days.
SUBSCRIPTION Terms and Conditions
SUBSCRIPTION Terms and Conditions for non-Monthly Pack orders
No membership, convenience or subscription fee required to start a subscription of any product which is available for subscription.
No delivery charges on your subscription orders.
No minimum order value is required to start a subscription or to place a subscription order.
Minimum wallet recharge will be required to initiate your subscription. The recharge amount will be credited to your Otipy Wallet.
The amount will be deducted from your Otipy wallet only after the order is placed for next day's delivery.
Subscription orders will be placed for the next day's delivery subject to the availability of sufficient wallet balance in your Otipy Wallet.
You can pause or cancel your subscription anytime (before your current order is processed).
Reward wallet discount of 15% will be auto-applied on all your subscription orders, wherever applicable, depending upon your active reward wallet balance.
Product prices in subscriptions are dynamic and they may change as per market prices.
Packaging & Handling charges will be applicable.
SUBSCRIPTION Terms and Conditions for Monthly Pack
No membership, convenience or subscription fee required to start a subscription of any product which is available for subscription.
No delivery charges on your subscription orders.
No minimum order value is required to start a subscription or to place a subscription order
Minimum wallet recharge will be required to initiate your subscription. The recharge amount will be credited to your Otipy Wallet.
The amount will be deducted from your Otipy wallet only after the order is placed for next day's delivery.
Subscription orders will be placed for the next day's delivery subject to the availability of sufficient wallet balance in your Otipy Wallet.
You can pause or cancel your subscription anytime (before your current order is processed).
Reward wallet is not applicable on subscription monthly pack(s).
Product prices in subscriptions are dynamic and they may change as per market prices.
No Packaging & Handling charges will be applicable.
Product prices in case of subscription monthly pack(s) shall remain fixed over the respective duration of the pack.
Once the respective duration of the monthly pack subscription has expired, it will be automatically renewed at the updated price, which may differ from the initial subscription price.
7 days trial pack(s) are not auto renewed upon expiry of the respective pack.
Wallet Terms & Conditions
Reward amount, promotional bonus or any additional benefit will be credited to the Reward wallet.
Reward wallet discount will be auto applied on the cart page.
Reward wallet can be used for additional benefits on the categories like- All Fruits and Vegetables (excluding Potato, Onion & Tomato): 15% of the product price
Reward Wallet is not applicable on monthly pack(s) of subscription.
Refer and Earn Terms & Conditions
Your referee (referred person) puts your referral code, (mentioned in the refer and earn section of the Otipy app) while registering. (Every user will have a unique referral code).
The referee shall not have registered with Otipy at any point in time previously.
You and your referee get Rs 150 cashback (in their respective Otipy Reward wallet) on the successful delivery of the first order by your referee.
If not used, the cashback amount of the Otipy ‘refer and earn’ program in your reward wallet will expire 70 days from the date of credit.
The cashback amount will be credited to your reward wallet only if your referee enters your referral code (as mentioned above in the first point) during their first login on the Otipy customer app.
The cashback amount will be credited to your reward wallet within 48 hrs of the successful delivery of the first order by your referee.
You can earn a maximum of Rs 200 per calendar month (i.e. maximum of 2 successful referrals in 1 month) under the Otipy refer and earn program.
The reward amount will be credited to your reward wallet & 10% reward amount shall keep expiring every week, if not used.

Eligibility criteria for referral reward on your referee’s cash wallet recharge:The referrer (person referring the referee) will be eligible for an additional referrer and earn only if the Referee (person being referrer) signs up using the referrer’s referral code within the timeframe during which this offer is applicable for the referrer.
The referrer should make a minimum cash wallet recharge of Rs 800 within 15 days of signup.
Upon the referee's successful recharge (within 15 days of signup), an additional cashback of Rs 400 will be credited to your reward wallet. The validity of the reward amount will be 70 days from the date of credit of the reward amount. A 10% reward amount will expire every week, if not used.
You earn a maximum of Rs 800 per slot(i.e. Maximum of 2 referees recharges of Rs 800 or above) under the referrer reward on your referee’s cash wallet recharge.
Additional refer and earn reward on referee’s recharge of Rs 800 or above is a limited period offer for select users only.
License
Unless otherwise stated, Tomato Twins and/or its licensors own the intellectual property rights for all material on Tomato Twins. All intellectual property rights are reserved. You may access this from Tomato Twins for your own personal use subjected to restrictions set in these terms and conditions.
You must not :
Republish material from Tomato Twins
Sell, rent, or sub-license material from Tomato Twins
Reproduce, duplicate or copy material from Tomato Twins
Redistribute content from Tomato Twins
use any data mining, robots, or similar data gathering and extraction tools.
Utilize any information related to the company marketplace or/and of its affiliate(s) without any written consent from the company.
Try to gain access to Tomato Twins platform/ marketplace by any illegal means.
Termination
This User Agreement is effective unless and until terminated by Tomato Twins. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Tomato Twins may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to the application, such termination will be without any liability to Tomato Twins. Upon any termination of the user agreement by either you or Tomato Twins, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the user agreement or otherwise. Tomato Twins right to any comments shall survive any termination of this user agreement. Any such termination of the user agreement shall not cancel your obligation to pay for the product already ordered from the mobile application or affect any liability that may have arisen under the user agreement.
Refund & Return Policy
Tomato Twins does not facilitate any return policy, though; we have a refund policy that would be provided only when there would be some quality issue with the product being delivered as per the discretion of Tomato Twins.