We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
1)Internal record keeping.
2)We may use the information to improve our products and services.
3)We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
4)From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

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Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

• Tomato Twins shall confirm and initiate the execution of the transaction initiated by You upon receiving confirmation from You for the same. If You wish to cancel a transaction on the Platform, You shall select the cancel option on the Platform. It is to be noted that You may have to pay a cancellation fee for transactions initiated on the Platform for which work has already been commenced by the Delivery Partner or the Merchant, as the case may be. With respect to work commenced by Merchants the cancellation fee will be charged to You which will be in accordance with the cancellation and refund policies of such Merchants.

• Tomato Twins may cancel the transaction initiated by You on the Platform, if:

  The designated address to avail the Tomato Twins Services provided by You is outside the service zone of Tomato Twins.

  Failure to get your response via phone or any other communication channel at the time of confirmation of the order booking.

  The transaction involves supply/delivery/purchase of any material good that is illegal, offensive or violative of the Terms of Use.

  [If the transaction involves the purchase of medicines for which a medical prescription prescribed by a medical practitioner is required and for which You have not provided such medical prescription or provided an invalid medical prescription.]

  Information, instructions and authorisations provided by You is not complete or sufficient to execute the transaction initiated by You on the Platform.

  If in case of tied-up Merchants, the Tied-Up Merchant outlet is closed.

  If a Delivery Partner is not available to perform the services, as may be requested.

  If any Item for which You have initiated the transaction is not in stock with the Merchant.

  If the transaction cannot be completed for reasons not in control of Tomato Twins.

• You shall only be able to claim refunds for transactions initiated by You only if You have already pre-paid the fees with respect to such transaction. Subject to relevant Merchant’s refund policy and in accordance therein, You shall be eligible to get the refund in the following circumstances:

  Your package has been tampered or damaged at the time of delivery, as determined by Tomato Twins basis the parameters established by Tomato Twins in its sole discretion.

  If the wrong Item has been delivered to You, which does not match with the Item for which You had initiated a transaction on the Platform.

  Tomato Twins has cancelled the order because of any reason mentioned under Para 6 (b) above.

  All decisions with respect to refunds will be at the sole discretion of Tomato Twins and in accordance with Tomato Twins’s internal refund policy (Refund Metrix) and the same shall be final and binding. All refunds initiated by Tomato Twins shall be refunded to the financial source account from which, You have initiated the transaction on the Platform.